Shipping policy

Our Shipping Advantage

We operate multiple overseas warehouses strategically located across key markets, enabling us to provide fast, reliable, and cost-effective local delivery to our dealer network worldwide.

Shipping Methods

📦 Overseas Warehouse Delivery

Fast local shipping from our regional warehouses

Our extensive network of overseas warehouses allows us to ship from locations closest to you, ensuring faster delivery and lower costs.

Key Benefits:

• Local stock availability
  • Products ready to ship from warehouses near you
• Fast processing
  • 1-3 business days order processing time
• Quick delivery
  • 3-7 business days via premium carriers
• Trusted logistics partners
  • FedEx, DHL, UPS, DPD, GLS, XL Courier, DX and other local carriers
  • Note: Carrier partners vary by market. Please confirm with your sales           representative for specific carriers available in your region.

• Real-time tracking
  • Monitor your shipment every step of the way
• Lower shipping costs
  • Reduced international freight expenses
• Ideal for small to medium orders
  • Flexible order quantities

Dropshipping Support: We support one-piece dropshipping for dealers who want to minimize inventory risk and offer products directly to their customers.

🚚 Warehouse Self-Pickup

Collect directly from our local warehouse

Key Benefits:

• Zero shipping fees
  • Save on delivery costs
• Flexible pickup schedule
  • Arrange pickup at your convenience
• Immediate availability
  • No waiting for delivery
• Best for local dealers
  • Perfect for nearby partners
• Truck dispatch available
  • We can arrange truck delivery for large orders

Note: Advance notice required for large volume pickups to ensure stock availability.

🚢 Factory Direct Container

Order by full container load (FCL)

For high-volume orders, we offer factory-direct container shipping with maximum cost savings.

Key Benefits:

• Maximum cost efficiency
  • Best per-unit pricing
• Suitable for large volume orders
  • Ideal for established dealers
• Dedicated logistics support
  • Our team manages the entire shipping process

B2B Order Types

Regular Stock Orders

Standard wholesale orders from our warehouse inventory

• Minimum Order Quantity (MOQ): No Limit
• Volume discounts: Tiered pricing based on order quantity
• Shipping: From nearest overseas warehouse
• Lead time: 1-3 days processing + 3-7 days delivery

Bulk Orders

Large quantity orders for established dealers

• Volume pricing: Best rates for bulk purchases
• Mixed SKU support: Combine multiple products in one order
• Priority processing: Dedicated account manager support
• Shipping options: Warehouse delivery, self-pickup, or container shipping

Recurring Orders

Automated replenishment for regular partners

• Scheduled deliveries: Weekly, bi-weekly, or monthly shipments
• Consistent pricing: Locked-in rates for contract period
• Inventory planning: We help forecast your needs
• Priority allocation: Reserved stock for recurring customers
• Simplified ordering: Auto-replenishment available

Sample Orders

Product samples for new dealers and testing

• Small quantities available: Test products before bulk ordering
• Fast shipping: Express delivery options
• Sample pricing: Special rates for evaluation purposes
• Full product range: Access to our complete catalog
• Technical support: Product specifications and guidance included

Custom/OEM Orders

Customized products for your brand

• Minimum quantities apply: Contact sales for MOQ details
• Lead time: 30-90 days depending on customization
• Shipping: Factory direct or to overseas warehouse
• Payment terms: Deposit required, balance before shipment
• Support: Dedicated project manager assigned

Our Warehouse Network

We maintain strategically located warehouses in major markets to serve you better:

• North America - Fast fulfillment for US and Canada
• Europe - Coverage across EU markets
• UK - Dedicated warehouse for British dealers
• Brazil - Dedicated warehouse for South American markets
• Other markets - Expanding network globally

Benefits:

• Fast local fulfillment
• Reduced shipping times
• Lower logistics costs
• Better inventory availability
• Local returns processing

Shipping Timeframes

• Processing Time: 1-3 business days after order confirmation and payment
• Overseas Warehouse Delivery: 3-7 business days
• Self-Pickup: Ready within 1-3 business days (by appointment)
• Container Shipping: 15-50 days depending on destination and terms
• Sample Orders: 2-5 business days express delivery

Shipping Costs

Shipping costs are calculated based on:

• Order volume and weight
• Destination location
• Selected shipping method
• Carrier selection
• Delivery urgency

Overseas warehouse orders: Calculated automatically at checkout
Bulk orders: Discounted rates available
Container orders: Quote provided by our sales team
Free shipping: Available for orders above certain thresholds (contact sales)

Logistics Partners

We work with industry-leading carriers to ensure reliable delivery:

• FedEx
  • Express international shipping
• DHL
  • Fast worldwide delivery
• UPS
  • Reliable ground and air service
• DPD
  • European delivery specialist
• Local carriers
  • Regional partners for optimal service
• Freight forwarders
  • For container and LCL shipments

Order Tracking & Support

Overseas warehouse orders:

• Tracking number via email once shipped
• Real-time tracking through carrier website
• Estimated delivery date provided

Container shipments:

• Regular updates from our logistics team
• Bill of Lading provided
• Arrival notifications

Self-pickup:

• Email/SMS notification when ready
• Warehouse address and contact details
• Loading assistance available

Dedicated Support:

• Account manager for regular customers
• Logistics team for shipping inquiries
• Customer service for order status

Dropshipping Services

We support one-piece dropshipping for qualified dealers:

• Ship directly to your customers
  • We handle fulfillment
• No minimum order quantity
  • Start with single units
• Fast processing
  • Same-day processing for orders placed before cutoff
• Tracking information
  • Provided for all shipments
• Returns handling
  • Coordinated returns process

Dropshipping Requirements:

• Approved dealer account
• Minimum monthly volume may apply

Returns & Exchanges

Warehouse Returns: Products shipped from overseas warehouses can be returned to the same warehouse location.

Return Window:

• 7 days for quality issues
• 7 days for defective products (with proof)

Return Shipping:

• Buyer responsible for return shipping costs (unless product defect)
• Refund or exchange processed upon inspection

Payment & Shipping Release

Order Release: Orders ship once payment is confirmed and cleared.