Frequently Asked Questions
1. Partnership & Ordering
How do I become a dealer?
Simply register an account through our B2B portal. Once your account is submitted, our team will review and activate your wholesale pricing access within 24 hours.
What is the Minimum Order Quantity (MOQ)?
We support businesses of all sizes with a 1-unit MOQ for all electric bikes, scooters, and dirt bikes.
Do you support Drop Shipping?
Yes! We provide professional drop shipping services. You can place an order for a single unit, and we will ship it directly from our local warehouse to your end customer.
Is there a minimum amount for spare parts orders?
No. There is no minimum order value for parts and accessories, ensuring you can get exactly what you need for repairs or maintenance.
2. Logistics & Global Warehousing
Where are your warehouses located?
We maintain fully stocked inventories in the United Kingdom, European Union (Germany/Poland), USA, and Brazil to ensure fast, local delivery.
Can I arrange for local warehouse pickup?
Yes. We support Warehouse Self-Pickup. If you wish to use your own logistics provider or pick up the goods yourself, please select the "Pickup" option at checkout or contact your account manager for the warehouse release note.
What is the typical shipping time?
Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on the destination country and local warehouse proximity.
3. Product & Compliance
Are your products certified for my market?
Absolutely. Our products comply with local regulations, including CE, EN15194, and RoHS for Europe, UKCA for the UK, and relevant safety standards for the US and Brazil.
What kind of batteries do you use?
We use high-density lithium batteries equipped with an intelligent Battery Management System (BMS) to provide protection against overcharging, overheating, and short circuits.
4. Warranty & Support
What is the warranty policy?
We offer a 1-year limited warranty on core components (Motor, Controller, Frame). For the Battery, we provide a 6-month warranty from the date of delivery.
How do I order spare parts for warranty claims?
All authorized dealers can order spare parts directly through the "Parts" category in our B2B portal. We keep a consistent stock of parts in our local warehouses to minimize downtime for your customers.
Do you provide OEM/ODM services?
Yes. For bulk orders (typically 100+ units), we offer customized branding, color schemes, and configuration adjustments to suit your brand identity.